Shipping Policy

At Fit Zone Shop, we’re committed to delivering premium fitness, dance, and gymnastics products to athletes and enthusiasts worldwide. Our streamlined shipping and returns process ensures you can focus on your performance with complete confidence in our service.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: Delivery times may vary for remote locations. We currently cannot ship to some Asian countries and certain remote regions.

Our Hassle-Free Returns Policy

We stand behind our premium fitness products. If you’re not completely satisfied, we offer a straightforward returns process within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

• Items must be unused and in original condition
• Original packaging must be intact
• All tags must be attached (for apparel)
• Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Boxing gloves and wraps
• Ballet shoes and dance footwear
• Baby clothing and shoes
• Any opened or used fitness equipment

How to Return an Item

Step 1: Submit Your Request

Email our customer service team at [email protected] with:

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you with:

• Return authorization (if approved)
• Return shipping instructions
• Any additional information needed

Step 3: Ship Your Return

Once approved, securely package your items and ship to:

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

• Timing: Refunds are processed within 3-5 business days after we receive your return
• Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges of eligible items:

• We’ll ship your replacement item once we receive your return
• If the exchange item is more expensive, you’ll be charged the difference
• If less expensive, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective product (like boxing equipment or gymnastics gear):

• Contact us immediately with photos of the damage
• We’ll arrange for a replacement or refund
• We may provide a prepaid return shipping label in these cases