At Fit Zone Shop, we stand behind the quality of our premium fitness products. If you’re not completely satisfied with your purchase of dancewear, gymnastics equipment, or fitness gear, we offer a straightforward returns and exchanges process to ensure your complete satisfaction.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging
  • All tags must be attached (for apparel items)
  • Proof of purchase is required
Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on:
  • Boxing gloves and wraps
  • Ballet shoes and dance footwear
  • Baby clothing and shoes
  • Any opened or used fitness equipment

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Fit Zone Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) to return/exchange: [Product Name(s)]
Reason for return/exchange: [Brief Explanation]
Preferred resolution: [Refund/Exchange for (specify product if exchanging)]

I confirm that the item(s) are unused and in original condition with all tags attached.

Sincerely,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Any additional information needed

Step 3: Ship Your Return

Once approved, package your items securely and ship to:

Fit Zone Shop Returns
4836 Clinton Street
PERRYTON, US 79070

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchanges

For exchanges of eligible items:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item is more expensive, you’ll be charged the difference
  • If less expensive, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective product (like boxing equipment or gymnastics gear):

  • Contact us immediately with photos of the damage
  • We’ll arrange for a replacement or refund
  • We may provide a prepaid return shipping label in these cases
Premium Customer Promise: We understand that our fitness enthusiasts, dancers, and athletes rely on quality gear. That’s why we make our returns process as smooth as your workout routine. If you have any questions about returning your aqua fitness wear, dumbbells, or dance accessories, our team is here to help.

For any questions about our returns policy, please contact us at [email protected].