FAQ

About Fit Zone Shop

What type of products does Fit Zone Shop specialize in?

We specialize in premium fitness apparel and equipment, including items for aqua fitness, various types of gymnastics (artistic, rhythmic, educational), dance (ballet, contemporary & modern jazz), boxing gear, cardio equipment, weights, and fitness accessories. We also offer a selection of baby clothing and shoes for active families.

Where is Fit Zone Shop located?

Our headquarters is located at 4836 Clinton Street, Perryton, TX 79070, USA. We ship worldwide from this location (excluding some remote areas in Asia and other restricted regions).

Product Questions

How do I choose the right size for fitness apparel?

Each product page includes detailed size charts with measurements. For performance wear like leotards or boxing gear, we recommend checking these carefully as fit is crucial for optimal performance. If you’re between sizes or unsure, consider sizing up for comfort.

Are your boxing gloves suitable for competition?

We carry a range of boxing gloves suitable for different purposes – from training to competition. Please check the product specifications or contact our customer service at [email protected] for guidance on competition-approved gear.

Do you offer equipment for home gyms?

Yes! We carry a selection of home gym equipment including dumbbells, medicine balls, elliptical machines, steppers, and other cardio equipment perfect for creating your personal fitness space.

Ordering & Payment

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect all payment information. We never store your full credit card details on our servers.

Can I modify or cancel my order after placing it?

Orders are processed quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to accommodate your request if the order hasn’t been shipped yet.

Shipping & Delivery

What shipping options are available?

We offer two shipping methods:
– Standard Shipping ($12.95): 10-15 business days via DHL or FedEx with full tracking
– Free Shipping (orders over $50): 15-25 business days via EMS with tracking included

How long does order processing take?

Most orders are packed and dispatched within 1-2 business days. During peak seasons (January fitness resolutions, summer prep), processing may take up to 3 business days.

Do you ship internationally?

Yes! We ship worldwide from our Texas headquarters, excluding some remote areas in Asia and regions with complex customs procedures or temporary shipping suspensions. Check at checkout if delivery is available to your location.

How can I track my order?

All orders include tracking information sent to your email once dispatched. You can follow your package’s journey from our warehouse to your doorstep using the tracking number provided.

What if I need my order urgently?

For urgent orders, please contact our customer service team at [email protected] before placing your order. We’ll explore expedited shipping options to get your fitness essentials to you even faster.

Returns & Exchanges

What is your return policy?

We accept returns within 15 days of receiving your order. Items must be unused, in original condition with all tags attached. Some hygiene-sensitive items (like boxing wraps) may not be returnable for health reasons.

How do I initiate a return?

Please email [email protected] with your order number and reason for return. We’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the return is due to our error.

When will I receive my refund?

Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Contact & Support

How can I contact customer service?

Our customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours during business days.

Do you offer product recommendations or fitness advice?

While we’re fitness enthusiasts ourselves, we recommend consulting with a professional trainer for personalized fitness advice. However, our team can certainly help you choose the right equipment or apparel for your specific activities!